House Policies
Shipping & Care
Shipping
All orders ship via tracked express courier within 2–4 business days. Free shipping on orders over $300 USD. International orders may incur duties at the destination.
Returns
We accept returns on unworn, uninstalled units within 30 days of delivery. Email springercrystal@icloud.com to initiate. Custom-colored and custom-density units are final sale.
Washing
Detangle dry with a wide-tooth comb. Use sulfate-free shampoo, work bottom-up. Condition every wash, deep-condition monthly. Always air dry on a mannequin head.
Heat
Our raw hair handles heat up to 350°F (175°C). Always use a heat protectant. Avoid daily flat-ironing — body wave will lose its curl pattern over time.
Storage
Store on a mannequin or in a satin bag. Never sleep in your unit without a satin bonnet or pillowcase. Avoid chlorine and salt water.